Company Data
- Contact: Cynthia Grosso, President
- Email: [email protected]
- Tel: (843) 207-1025
- Website: charlestonschoolofprotocol.com
- CAGE Code: 787N3
- UEI (Unique Entity ID): CWH7Q6JRNUV1
- Address: 4505 Club Course Dr, North Charleston, SC 29420
- NAICS Code: 611430, 541611, 611699, 541612, 611710
- Certifications: Women-Owned Small Business (WOSB)
- Other Certifications: Certified Distance Education Instructor, Certified Professional Etiquette Expert, Certified Tea Etiquette Expert, Certified Hospitality Etiquette Expert, Professionalism Coach
Company Overview
Charleston School of Protocol and Etiquette, Inc. is a Women-Owned Small Business (WOSB) providing professional development and leadership training services to government agencies, military units, and corporate entities. We specialize in enhancing workforce readiness, executive presence, cultural competence, and public-facing communication through protocol-based training. With a national reputation and over two decades of experience, we offer customized, mission- aligned programs that improve professionalism, leadership, and service delivery in both government and public sectors. Our approach blends real-world application with time-tested principles to develop confident, competent, and culturally aware professionals.
Core Competencies
Customized training in business etiquette, protocol, and cross- cultural communication to enhance professionalism and mission readiness.
Targeted programs that build leadership confidence, communication skills, and professional image.
Equip teams to interact effectively with diverse communities through respectful, service-oriented behavior.
Tailored training on protocol, workplace civility, cultural awareness, and representation.
Promote respectful, inclusive environments that improve morale and public perception.
Expert training in executing formal government events with precision and decorum.
Specialized training for public-facing and diplomatic roles to reflect agency integrity and standards.
Differentiators
Every program builds real- world skills that are practical, applicable, and results-driven.
Combines nationally recognized training with Charleston’s cultural grace and hospitality.
Every session is customized to client needs, no generic presentations.
Proven experience with government agencies, executives, and professionals.
Trainings use everyday scenarios for immediate, lasting impact.
Led by credentialed experts in protocol, leadership, and civility.
We develop both mindset and presence to lead with integrity.
Past Performance
- U.S. Army – Special Operations Command: Delivered 10 years of professionalism training at Fort Bragg, including communication, diplomatic protocol, dining etiquette, and personal presence.
- Santee Cooper – State-Owned Utility: Led ongoing leadership programs such as “The Polished Professional, ” communication skills, and customer care workshops.
- The Citadel – The Military College of South Carolina: Facilitated professionalism training including cross-cultural diplomacy, networking, communications, and dining etiquette.
- Town of Mount Pleasant: Conducted Professionalism Training for staff to enhance communication, presence, and public interaction.