These Terms of Sale and Cancellation Policy (“Terms”) govern the purchase of products or services (“Services”) from Federal Contracting Alliance LLC (“we,” “our,” or “us”) through our website located at www.fedalliance.org (the “Website”). By placing an order on our Website or with one of our Sales Representatives, you the Client agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not place an order with us.
1. Ordering and Payment
1.1. Order Placement: By placing an order on our Website or with our Sales Representative, you are making an offer to purchase the selected Services, subject to these Terms. We reserve the right to accept or decline your order in our sole discretion.
1.2. Pricing: All prices for Services are listed in U.S. Dollars and are subject to change without notice. You are responsible for all applicable taxes and fees, which will be added to the total purchase price during checkout.
1.3. Payment: Payment must be made using one of the accepted payment methods specified on our Website. Your order will not be processed until payment is received and verified.
2. Delivery
2.1. Delivery: We will make reasonable efforts to deliver the Services you selected during the checkout process within a reasonable delivery timeframe. However, we are not responsible for delays or non-delivery caused by client delays or factors beyond our control.
2.2. Risk of Loss: The risk of loss or damage to the Services passes to you upon delivery.
3. Cancellation, Refund, Responsibility and Chargeback Protection Policy
3.1 Client Cancellation and Refunds: You may request cancellation of Services within three (3) calendar days of the purchase date by providing written notice to [email protected].
You acknowledge and agree that:
• All Services commence immediately upon purchase
• Services are custom, time-based, and non-tangible in nature
• Work begins upon payment, including onboarding, consulting, research, registrations review, system access, document preparation, strategy development, and administrative setup
If cancellation is requested within the three (3) day period, any refund issued shall be reduced by the reasonable value of all Services, time expended, and costs incurred by the Company up to the cancellation date.
After three (3) calendar days from the purchase date: All sales are final.
You expressly waive any right to dispute, chargeback, or reverse payments once delivery of Services commences.
3.2 Company Right to Terminate Services
The Company reserves the right to suspend or terminate Services at any time if:
• Payment cannot be processed or is reversed
• You violate these terms
• You fail to cooperate or provide required information
• You engage in abusive, fraudulent, or obstructive behavior
• External circumstances make performance commercially impractical
If termination is due to your breach or non-cooperation, no refund shall be issued.
If termination is solely at the Company’s discretion unrelated to your conduct, the Company may issue a prorated refund for Services not yet delivered, at its sole discretion.
3.3 Client Responsibilities and Performance Dependency
You understand that the Company provides consulting, strategic support, systems, and guidance services. The Company does not control government agencies, award decisions, timelines, budgets, or third-party outcomes.
Any results, opportunities, or performance expectations are strictly dependent upon your active participation and execution.
You agree to:
• Actively participate in onboarding, strategy discussions, coaching sessions, and communications
• Provide timely, complete, and accurate information and documentation
• Grant necessary access to systems, accounts, and resources required to perform Services
• Follow reasonable strategic and procedural guidance provided by the Company
• Collaborate with the Company in identifying, evaluating, and selecting contract opportunities to pursue
• Provide competitive market pricing and terms
• Demonstrate the operational and financial capability to fulfill awarded contracts competitively and in compliance with requirements
• Make reasonable, timely efforts to prepare and submit bids and proposals
• Comply with all proposal deadlines, documentation requirements, and agency rules
• Perform and fulfill any contracts awarded as a result of the Company’s Services
• Submit prompt payment to the Company, within fifteen (15) days of receipt of funds, for any contracts secured by you as a direct result of the Company’s efforts and Services
Failure to satisfy any of the above constitutes your non-performance and shall not entitle you to refunds, credits, partial refunds, or dispute rights.
3.4 No Guarantee of Results
You acknowledge that the Company does not guarantee:
• Contract awards
• Revenue
• Approval of registrations or certifications
• Government responses or timelines
The Company is not affiliated with any government agency and provides professional services, strategic guidance, and implementation support only. Past performance, examples, or case studies do not constitute guarantees of future results.
3.5 Chargeback and Payment Dispute
By purchasing Services, you expressly agree:
• Not to initiate chargebacks, disputes, or payment reversals for Services rendered, work in progress, consulting time, digital access, or completed deliverables
• That all payments are for Services that begin immediately and are therefore non- refundable once work has commenced
• No oral agreements or representations outside the Terms shall be binding
• That disputes must be handled directly with the Company in writing
Any chargeback initiated after Services have begun shall constitute a material breach of this agreement.
The Company reserves the right to:
• Submit this agreement, service logs, communications, and work records to financial institutions
• Pursue recovery of disputed funds, processing fees, and administrative costs
• Engage collections or legal remedies where permitted by law
3.6 Governing Law and Arbitration
These Terms and any dispute, claim, or controversy arising out of or relating to the Services, payments, refunds, chargebacks, or this agreement shall be governed by and construed in accordance with the laws of the State of Florida.
The Client agrees that all disputes shall be resolved exclusively by final and binding arbitration conducted in Hillsborough County, Florida, rather than in court, except where prohibited by law.
The Client expressly waives the right to:
• File or participate in any court action
• A jury trial
• Any class, collective, or representative proceeding
The Client shall be solely responsible for all arbitration filing fees, administrative fees, arbitrator compensation, and related costs unless applicable law requires otherwise.
If the Company prevails in any dispute, the Client agrees to reimburse the Company for all arbitration costs, legal fees, collection expenses, and enforcement costs incurred.
All disputes must be submitted to arbitration prior to initiating any chargeback, payment reversal, or third-party payment dispute. Any chargeback initiated in violation of this clause constitutes a material breach of this agreement.
If any portion of this clause is deemed unenforceable, the remaining provisions shall remain in full force and effect.
3.7 Client Acknowledgment
You confirm that you:
• Have read and understood the Terms
• Agree that Services begin immediately upon payment
• Agree to the refund limitations, chargeback waiver, governing law and arbitration
• Accept responsibility for your active participation and compliance as defined herein
4. Changes to the Terms
We reserve the right to modify these Terms at any time.
We encourage you to review these Terms periodically.
5. Contact Us
If you have any questions, concerns, or requests regarding these Terms or your order, please contact us at [email protected].